CRM Consulting

Specializing in E.piphany CRM consulting - project management and business analyst-level of consulting services are available.

Please contact us at 203-798-2424

RFID Business Analyst services also available...

Business Analyst Services

from Personal Technology Enterprises, LLC

and

Specializing in E.piphany CRM consulting - project management and Business Analyst-level of consulting services are available...

...click here to learn more about our Business Analyst services

CRM Business Analysis & Consulting Services

CRMConsultant.biz provides on-site and Internet-based business analyst-level of project management and analysis, testing and implementation. Specializing in Real-Time Personalization.

We provide a Business Analyst responsible for evaluating the business and technical requirements for Customer Relationship Management (specific E.piphany E.5 Real-time Personalization module, or related module, or similar CRM applications), with on-going analysis, testing (Q/A level, functional & regression testing), and application support.

From initial Scope and Business Requirements research and documentation, to gap analysis, functional plan creation, Use Case & Test Case creation, reports design, and testing of the real-time personalization module and its interaction with the Interaction Platform (IP) and Analytical Platform (AP), our services include support throughout the implementation phase. Included in our services are:

Business Analyst responsible for evaluating the business and technical requirements for Customer Relationship Management (E.piphany E.5 Real-time Personalization module, and IP and AP interaction), with on-going analysis, testing (Q/A level, functional & regression testing), implementation, and application support.

Provided initial Scope and Business Requirements documents and presenting them to the IT, Software Development, and business teams. Work with all teams to arrive at the best technical solution for the business initiative.

Prepared Use Cases utilizing the Rational Unified Process techniques, and test plans for Q/A level functional testing, regression testing, and implementation phases of the project. Participate in testing efforts for all CRM modules (Analytical Platform, Interaction Platform (IP), RP and internal implementation of online order entry used by the Customer Service Representatives, or other such implementations).

Assist other business analysts, project managers, and software development teams on all aspects of the CRM project (testing, implementation and on going support of the RP module and its interaction with the other CRM modules [AP and IP], reporting and CSR use).

Prepare RP-focused reports for the business team via interaction with the Analytical Platform (AP). Train the business team members on the use of RP Manager and in the use of the report templates and creation of their own reports.

On-site services available throughout Connecticut and surrounding area for as-needed and contracted projects.

$85.00 per hour with a minimum

of 40 hours/project.

Reduced rates quoted for short-term & long-term projects, and sub-contracting opportunities.

Call for immediate assistance

203-798-2424

Guaranteed satisfaction & results!

Business Analyst Services

Business Analyst Services

Providing full project services with extensive

Use Case & RUP experience

Use Cases created, updated, and maintained throughout the full life-cycle of each project; IBM Rational RequisitePro recommended & used on extensive projects with many Use Cases to manage. IBM Rational ClearQuest used to manage project issues and resolutions.

203-798-2424

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